Delegation and circumvention: Two faces of efficiency

Suresh Bhavnani, Bonnie E. John

Research output: Chapter in Book/Report/Conference proceedingConference contribution

17 Citations (Scopus)

Abstract

Throughout history, inefficient methods to use devices have been replaced by more efficient ones. This shift typically occurs when users discover how to delegate work to the powers of a tool, and to circumvent its limitations. Strategies of delegation and circumvention, therefore, appear to be the core of efficient use. To show how this approach can explain the relationship between tools and strategies in complex computer systems, we describe five ways to perform a real-world drawing task with current as well as future tools. We then present five corresponding GOMS models that demonstrate the value of efficient strategies when compared to the observed behavior of a professional CAD user. We conclude by presenting a generalized framework to characterize efficient strategies and discuss its relevance to design and training.

Original languageEnglish (US)
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
Place of PublicationNew York, NY, United States
PublisherACM
Pages273-280
Number of pages8
StatePublished - 1998
Externally publishedYes
EventProceedings of the 1998 Conference on Human Factors in Computing Systems, CHI - Los Angeles, CA, USA
Duration: Apr 18 1998Apr 23 1998

Other

OtherProceedings of the 1998 Conference on Human Factors in Computing Systems, CHI
CityLos Angeles, CA, USA
Period4/18/984/23/98

Fingerprint

efficiency
CAD
Computer aided design
Computer systems
history
Values

ASJC Scopus subject areas

  • Computer Science(all)
  • Social Sciences(all)

Cite this

Bhavnani, S., & John, B. E. (1998). Delegation and circumvention: Two faces of efficiency. In Conference on Human Factors in Computing Systems - Proceedings (pp. 273-280). New York, NY, United States: ACM.

Delegation and circumvention : Two faces of efficiency. / Bhavnani, Suresh; John, Bonnie E.

Conference on Human Factors in Computing Systems - Proceedings. New York, NY, United States : ACM, 1998. p. 273-280.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Bhavnani, S & John, BE 1998, Delegation and circumvention: Two faces of efficiency. in Conference on Human Factors in Computing Systems - Proceedings. ACM, New York, NY, United States, pp. 273-280, Proceedings of the 1998 Conference on Human Factors in Computing Systems, CHI, Los Angeles, CA, USA, 4/18/98.
Bhavnani S, John BE. Delegation and circumvention: Two faces of efficiency. In Conference on Human Factors in Computing Systems - Proceedings. New York, NY, United States: ACM. 1998. p. 273-280
Bhavnani, Suresh ; John, Bonnie E. / Delegation and circumvention : Two faces of efficiency. Conference on Human Factors in Computing Systems - Proceedings. New York, NY, United States : ACM, 1998. pp. 273-280
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