Design, implementation, and evaluation of population-specific telehealth nursing services

Mary H. Vinson, Rex McCallum, Deirdre K. Thornlow, Mary T. Champagne

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

An implementation project was conducted to introduce a structure for telehealth nursing practice (TNP) which would address the specific needs of complex endocrinology patients in a hospital-based clinic. Outcomes of the pilot study include analysis of 727 advice calls, survey responses from a sample of 101 patients, and feedback from 9 providers. Results support current evidence that disease management needs of chronically ill patients include prescription refills, medication and symptom management, lab results, and patient education. 81.2% of patients rated satisfaction with telehealth nursing services as very high or high. A statistically significant relationship was found between timeliness of response and patient satisfaction. A focus on care coordination provided through telehealth nursing services may emerge as an important element in the care of chronically ill patient populations.

Original languageEnglish (US)
JournalNursing Economics
Volume29
Issue number5
StatePublished - Sep 2011
Externally publishedYes

Fingerprint

Nursing Services
Telemedicine
Patient Satisfaction
Population
Chronic Disease
Endocrinology
Patient Education
Disease Management
Prescriptions
Nursing
Outcome Assessment (Health Care)

ASJC Scopus subject areas

  • Leadership and Management

Cite this

Design, implementation, and evaluation of population-specific telehealth nursing services. / Vinson, Mary H.; McCallum, Rex; Thornlow, Deirdre K.; Champagne, Mary T.

In: Nursing Economics, Vol. 29, No. 5, 09.2011.

Research output: Contribution to journalArticle

Vinson, Mary H. ; McCallum, Rex ; Thornlow, Deirdre K. ; Champagne, Mary T. / Design, implementation, and evaluation of population-specific telehealth nursing services. In: Nursing Economics. 2011 ; Vol. 29, No. 5.
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