Design, implementation, and evaluation of population-specific telehealth nursing services

Mary H. Vinson, Rex McCallum, Deirdre K. Thornlow, Mary T. Champagne

Research output: Contribution to journalArticlepeer-review

11 Scopus citations


An implementation project was conducted to introduce a structure for telehealth nursing practice (TNP) which would address the specific needs of complex endocrinology patients in a hospital-based clinic. Outcomes of the pilot study include analysis of 727 advice calls, survey responses from a sample of 101 patients, and feedback from 9 providers. Results support current evidence that disease management needs of chronically ill patients include prescription refills, medication and symptom management, lab results, and patient education. 81.2% of patients rated satisfaction with telehealth nursing services as very high or high. A statistically significant relationship was found between timeliness of response and patient satisfaction. A focus on care coordination provided through telehealth nursing services may emerge as an important element in the care of chronically ill patient populations.

Original languageEnglish (US)
Pages (from-to)265-272+277
JournalNursing Economics
Issue number5
StatePublished - Sep 2011
Externally publishedYes

ASJC Scopus subject areas

  • Leadership and Management


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