Disparities in the Timeliness of Addressing Patient-Initiated Telephone Calls in a Primary Care Clinic: The Impact of Quality Improvement Interventions

Keyphrases

• Primary Care Clinic 100%
• Phone Calls 100%
• Telephone 100%
• Patient-initiated 100%
• Quality Improvement Intervention 100%
• Primary Care 50%
• Hispanic 25%
• Multidisciplinary Team 25%
• Activation Status 25%
• Residency 25%
• Quality of Care 25%
• Zip Code 25%
• Non-Hispanic White 25%
• Age Categories 25%
• Race-ethnicity 25%
• Patient Risk 25%
• Patient Health 25%
• Specific Populations 25%
• African American Patients 25%
• White Patients 25%
• Healthcare Team 25%
• Difference Basis 25%
• Risk Category 25%
• Family Medicine Residency 25%
• Health Quality 25%
• Patient Concerns 25%
• Timely Responses 25%
• Health Equity 25%
• Stratified Data 25%
• Encounter Data 25%
• Reason for Call 25%
• Black African 25%
• Patient Communication 25%
• Sustainable Improvement 25%
• Lean Tools 25%
• Differential Delay 25%
• Lean Education 25%
• Online Portal 25%

Medicine and Dentistry

• Primary Health Care 100%
• Quality Improvement 100%
• Family Practice 33%
• Patient Communication 33%
• Health Equity 33%

Nursing and Health Professions

• Primary Medical Care 100%
• Total Quality Management 100%
• Family Practice 33%
• Health Equity 33%