Abstract
An increasing number of users are performing searches on the Web in unfamiliar domains such as healthcare. However, because many users lack domain-specific search knowledge, their searches are often ineffective. An important remedy is to make domain-specific search knowledge in these new domains explicit and available. Towards that goal, healthcare and online shopping experts were observed while they performed search tasks within and outside their domains of expertise. The study: (1) identified domain-specific search strategies in each domain; (2) demonstrated that such knowledge is not automatically acquired from using general-purpose search engines. These results suggest that users should benefit from Strategy Portals that provide domain-specific knowledge to perform searches in unfamiliar domains.
Original language | English (US) |
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Pages | 610-611 |
Number of pages | 2 |
DOIs | |
State | Published - 2002 |
Externally published | Yes |
Event | Conference on Human Factors in Computing Systems - Minneapolis, MN, United States Duration: Apr 20 2002 → Apr 25 2002 |
Other
Other | Conference on Human Factors in Computing Systems |
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Country/Territory | United States |
City | Minneapolis, MN |
Period | 4/20/02 → 4/25/02 |
Keywords
- Domain-specific search strategies
- Healthcare
- Shopping
ASJC Scopus subject areas
- Software
- Human-Computer Interaction
- Computer Graphics and Computer-Aided Design