Early usability assessment of a conversational agent for HPV vaccination

Muhammad Amith; Anna Zhu; Rachel Cunningham; Rebecca Lin; Lara Savas; Laura Shay; Yong Chen; Yang Gong; Julie Boom; Kirk Roberts; Cui Tao

doi:10.3233/978-1-61499-951-5-17

Early usability assessment of a conversational agent for HPV vaccination

Muhammad Amith, Anna Zhu, Rachel Cunningham, Rebecca Lin, Lara Savas, Laura Shay, Yong Chen, Yang Gong, Julie Boom, Kirk Roberts, Cui Tao

Research output: Chapter in Book/Report/Conference proceeding › Chapter

25 Scopus citations

Abstract

With the emerging use of speech technology in consumer goods, we experimented with the application of conversational agents for the communication of health information relating to HPV vaccine. Research have stated that one-to-one contact between providers and patients have a variety of positive influences on patients' perception towards vaccines, even leading to uptake, compared to paper-based methods. We implemented a Wizard of Oz experiment that counsels adults with children (n=18) on the HPV vaccine, using an iPad tablet and dialogue script developed by public health collaborators, and for early testing of a prospective conversational agent in this area. Our early results show that non-vaccine hesitant parents believed that agent was easy to use and had capabilities needed, despite the desire for additional features. Our future work will involve developing a dialogue engine to provide automated dialogue interaction and future improvements and experimentation for the speech interface.

Original language	English (US)
Title of host publication	Improving Usability, Safety and Patient Outcomes with Health Information Technology
Subtitle of host publication	From Research to Practice
Editors	Alex Mu-Hsing Kuo, Andre Kushniruk, Francis Lau, Elizabeth M. Borycki, Gerry Bliss, Helen Monkman, Abdul Vahabpour Roudsari, John A. Bartle-Clar, Karen L. Courtney
Publisher	IOS Press
Pages	17-23
Number of pages	7
ISBN (Electronic)	9781614999508
DOIs	https://doi.org/10.3233/978-1-61499-951-5-17
State	Published - 2019
Externally published	Yes

Publication series

Name	Studies in Health Technology and Informatics
Volume	257
ISSN (Print)	0926-9630
ISSN (Electronic)	1879-8365

Keywords

Conversational agents
counseling
HPV
speech interfaces
vaccine
voice user interfaces
Wizard of OZ

ASJC Scopus subject areas

Biomedical Engineering
Health Informatics
Health Information Management

Access to Document

10.3233/978-1-61499-951-5-17

Cite this

Amith, M., Zhu, A., Cunningham, R., Lin, R., Savas, L., Shay, L., Chen, Y., Gong, Y., Boom, J., Roberts, K., & Tao, C. (2019). Early usability assessment of a conversational agent for HPV vaccination. In A. M-H. Kuo, A. Kushniruk, F. Lau, E. M. Borycki, G. Bliss, H. Monkman, A. V. Roudsari, J. A. Bartle-Clar, & K. L. Courtney (Eds.), Improving Usability, Safety and Patient Outcomes with Health Information Technology: From Research to Practice (pp. 17-23). (Studies in Health Technology and Informatics; Vol. 257). IOS Press. https://doi.org/10.3233/978-1-61499-951-5-17

Early usability assessment of a conversational agent for HPV vaccination. / Amith, Muhammad; Zhu, Anna; Cunningham, Rachel et al.
Improving Usability, Safety and Patient Outcomes with Health Information Technology: From Research to Practice. ed. / Alex Mu-Hsing Kuo; Andre Kushniruk; Francis Lau; Elizabeth M. Borycki; Gerry Bliss; Helen Monkman; Abdul Vahabpour Roudsari; John A. Bartle-Clar; Karen L. Courtney. IOS Press, 2019. p. 17-23 (Studies in Health Technology and Informatics; Vol. 257).

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Amith, M, Zhu, A, Cunningham, R, Lin, R, Savas, L, Shay, L, Chen, Y, Gong, Y, Boom, J, Roberts, K & Tao, C 2019, Early usability assessment of a conversational agent for HPV vaccination. in AM-H Kuo, A Kushniruk, F Lau, EM Borycki, G Bliss, H Monkman, AV Roudsari, JA Bartle-Clar & KL Courtney (eds), Improving Usability, Safety and Patient Outcomes with Health Information Technology: From Research to Practice. Studies in Health Technology and Informatics, vol. 257, IOS Press, pp. 17-23. https://doi.org/10.3233/978-1-61499-951-5-17

Amith M, Zhu A, Cunningham R, Lin R, Savas L, Shay L et al. Early usability assessment of a conversational agent for HPV vaccination. In Kuo AM-H, Kushniruk A, Lau F, Borycki EM, Bliss G, Monkman H, Roudsari AV, Bartle-Clar JA, Courtney KL, editors, Improving Usability, Safety and Patient Outcomes with Health Information Technology: From Research to Practice. IOS Press. 2019. p. 17-23. (Studies in Health Technology and Informatics). doi: 10.3233/978-1-61499-951-5-17

Amith, Muhammad ; Zhu, Anna ; Cunningham, Rachel et al. / Early usability assessment of a conversational agent for HPV vaccination. Improving Usability, Safety and Patient Outcomes with Health Information Technology: From Research to Practice. editor / Alex Mu-Hsing Kuo ; Andre Kushniruk ; Francis Lau ; Elizabeth M. Borycki ; Gerry Bliss ; Helen Monkman ; Abdul Vahabpour Roudsari ; John A. Bartle-Clar ; Karen L. Courtney. IOS Press, 2019. pp. 17-23 (Studies in Health Technology and Informatics).

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Early usability assessment of a conversational agent for HPV vaccination

Abstract

Publication series

Keywords

ASJC Scopus subject areas

Access to Document

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