Incivility and the use of systems thinking to promote healthy voluntary organisations

Janet M. Phillips; Ann Stalter; Josette Brodhead; Debra Scardaville; Jeanne Ruggiero; Carol Wiggs; Sherri Winegardner; Robyn Provencio

doi:10.1332/204080519X15567197887025

Incivility and the use of systems thinking to promote healthy voluntary organisations

Janet M. Phillips, Ann Stalter, Josette Brodhead, Debra Scardaville, Jeanne Ruggiero, Carol Wiggs, Sherri Winegardner, Robyn Provencio

SON Undergraduate Studies

Research output: Contribution to journal › Review article › peer-review

3 Scopus citations

Abstract

Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

Original language	English (US)
Pages (from-to)	225-234
Number of pages	10
Journal	Voluntary Sector Review
Volume	10
Issue number	2
DOIs	https://doi.org/10.1332/204080519X15567197887025
State	Published - 2019

Keywords

Incivility
Systems awareness model
Systems thinking
Voluntary organisations

ASJC Scopus subject areas

Social Sciences (miscellaneous)

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10.1332/204080519X15567197887025

Cite this

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title = "Incivility and the use of systems thinking to promote healthy voluntary organisations",

abstract = "Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.",

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AU - Scardaville, Debra

AU - Ruggiero, Jeanne

AU - Wiggs, Carol

AU - Winegardner, Sherri

AU - Provencio, Robyn

N1 - Publisher Copyright: © Policy Press 2019

PY - 2019

Y1 - 2019

N2 - Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

AB - Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

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KW - Systems thinking

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Incivility and the use of systems thinking to promote healthy voluntary organisations

Abstract

Keywords

ASJC Scopus subject areas

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