Incivility and the use of systems thinking to promote healthy voluntary organisations

Janet M. Phillips, Ann Stalter, Josette Brodhead, Debra Scardaville, Jeanne Ruggiero, Carol Wiggs, Sherri Winegardner, Robyn Provencio

Research output: Contribution to journalReview articlepeer-review

2 Scopus citations


Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

Original languageEnglish (US)
Pages (from-to)225-234
Number of pages10
JournalVoluntary Sector Review
Issue number2
StatePublished - 2019


  • Incivility
  • Systems awareness model
  • Systems thinking
  • Voluntary organisations

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)


Dive into the research topics of 'Incivility and the use of systems thinking to promote healthy voluntary organisations'. Together they form a unique fingerprint.

Cite this