Incivility and the use of systems thinking to promote healthy voluntary organisations

Janet M. Phillips; Ann Stalter; Josette Brodhead; Debra Scardaville; Jeanne Ruggiero; Carol Wiggs; Sherri Winegardner; Robyn Provencio

doi:10.1332/204080519X15567197887025

Incivility and the use of systems thinking to promote healthy voluntary organisations

Janet M. Phillips
, Ann Stalter
, Josette Brodhead
, Debra Scardaville
, Jeanne Ruggiero
, Carol Wiggs
, Sherri Winegardner
, Robyn Provencio

Research output: Contribution to journal › Review article › peer-review

3 Scopus citations

Abstract

Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

Original language	English (US)
Pages (from-to)	225-234
Number of pages	10
Journal	Voluntary Sector Review
Volume	10
Issue number	2
DOIs	https://doi.org/10.1332/204080519X15567197887025
State	Published - 2019

Keywords

Incivility
Systems awareness model
Systems thinking
Voluntary organisations

ASJC Scopus subject areas

Social Sciences (miscellaneous)

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10.1332/204080519X15567197887025

Cite this

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title = "Incivility and the use of systems thinking to promote healthy voluntary organisations",

abstract = "Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.",

keywords = "Incivility, Systems awareness model, Systems thinking, Voluntary organisations",

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AU - Stalter, Ann

AU - Brodhead, Josette

AU - Scardaville, Debra

AU - Ruggiero, Jeanne

AU - Wiggs, Carol

AU - Winegardner, Sherri

AU - Provencio, Robyn

N1 - Publisher Copyright: © Policy Press 2019

PY - 2019

Y1 - 2019

N2 - Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

AB - Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

KW - Incivility

KW - Systems awareness model

KW - Systems thinking

KW - Voluntary organisations

UR - https://www.scopus.com/pages/publications/85076955728

UR - https://www.scopus.com/pages/publications/85076955728#tab=citedBy

U2 - 10.1332/204080519X15567197887025

DO - 10.1332/204080519X15567197887025

M3 - Review article

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EP - 234

JO - Voluntary Sector Review

JF - Voluntary Sector Review

IS - 2

ER -

Incivility and the use of systems thinking to promote healthy voluntary organisations

Abstract

Keywords

ASJC Scopus subject areas

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