Nurses’ active empathetic listening behaviors from the voice of the patient

Karen K. Myers, Rebecca Krepper, Ainslie Nibert, Robin Toms

Research output: Contribution to journalArticlepeer-review

Abstract

Effective nurse communication, including listening skills, is essential to a positive nursepatient relationship. This twogroup comparative study identified how adult hospitalized patients perceived effective and ineffective nurse active empathetic listening (AEL) behaviors. Participants identified the AEL behavior most important to them, providing guidance to prioritize interventions to enhance the perception of being listened to.

Original languageEnglish (US)
Pages (from-to)267-275
Number of pages9
JournalNursing Economics
Volume38
Issue number5
StatePublished - Sep 1 2020
Externally publishedYes

ASJC Scopus subject areas

  • Leadership and Management

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