Patient-Provider Communication Training Models for Interactive Speech Devices

Patricia Ngantcha, Muhammad Amith, Cui Tao, Kirk Roberts

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

Patient-provider communication plays a major role in healthcare with its main goal being to improve the patient’s health and build a trustworthy relationship between the patient and the doctor. Provider’s efficiency and effectiveness in communication can be improved through training in order to meet the essential elements of communication that are relevant during medical encounters. We surmised that speech-enabled conversational agents could be used as a training tool. In this study, we propose designing an ontology-based interaction model that can direct software agents to train dental and medical students. We transformed sample scenario scripts into a formalized ontology training model that links utterances of the user and the machine that expresses patient-provider communication. We created two instance-based models from the ontology to test the operational execution of the model using a prototype software engine. The assessment revealed that the dialogue engine was able to handle about 62% of the dialogue links. Future direction of this work will focus on further enhancing and capturing the features of patient-provider communication, and eventual deployment for pilot testing.

Original languageEnglish (US)
Title of host publicationDigital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Human Body, Motion and Behavior - 12th International Conference, DHM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings
EditorsVincent G. Duffy
PublisherSpringer Science and Business Media Deutschland GmbH
Pages250-268
Number of pages19
ISBN (Print)9783030778163
DOIs
StatePublished - 2021
Externally publishedYes
Event12th International Conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management, DHM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021 - Virtual, Online
Duration: Jul 24 2021Jul 29 2021

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12777 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference12th International Conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management, DHM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021
CityVirtual, Online
Period7/24/217/29/21

Keywords

  • Conversational agent
  • Dental education
  • Dialogue management
  • Ontology
  • Patient-provider communication
  • Training

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science

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