@inproceedings{a232b08fb7c24e5c9e88302b9740ff8d,
title = "Patient-Provider Communication Training Models for Interactive Speech Devices",
abstract = "Patient-provider communication plays a major role in healthcare with its main goal being to improve the patient{\textquoteright}s health and build a trustworthy relationship between the patient and the doctor. Provider{\textquoteright}s efficiency and effectiveness in communication can be improved through training in order to meet the essential elements of communication that are relevant during medical encounters. We surmised that speech-enabled conversational agents could be used as a training tool. In this study, we propose designing an ontology-based interaction model that can direct software agents to train dental and medical students. We transformed sample scenario scripts into a formalized ontology training model that links utterances of the user and the machine that expresses patient-provider communication. We created two instance-based models from the ontology to test the operational execution of the model using a prototype software engine. The assessment revealed that the dialogue engine was able to handle about 62% of the dialogue links. Future direction of this work will focus on further enhancing and capturing the features of patient-provider communication, and eventual deployment for pilot testing.",
keywords = "Conversational agent, Dental education, Dialogue management, Ontology, Patient-provider communication, Training",
author = "Patricia Ngantcha and Muhammad Amith and Cui Tao and Kirk Roberts",
note = "Publisher Copyright: {\textcopyright} 2021, Springer Nature Switzerland AG.; 12th International Conference on Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management, DHM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021 ; Conference date: 24-07-2021 Through 29-07-2021",
year = "2021",
doi = "10.1007/978-3-030-77817-0_19",
language = "English (US)",
isbn = "9783030778163",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Science and Business Media Deutschland GmbH",
pages = "250--268",
editor = "Duffy, {Vincent G.}",
booktitle = "Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management. Human Body, Motion and Behavior - 12th International Conference, DHM 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings",
address = "Germany",
}