Physician behaviors that correlate with patient satisfaction

L. M. Comstock, E. M. Hooper, J. M. Goodwin, James Goodwin

Research output: Contribution to journalArticle

Abstract

The behavior of 15 internal medicine residents, each with 10 patients, was observed through a one-way mirror. Ratings by the patients of satisfaction with their physicians were also obtained. Patient satisfaction correlated strongly with ratings for physician courtesy and information-giving. Nonverbal behaviors such as eye contact, bodily positioning, and physical contact did not correlate with patient satisfaction. The correlations between physician behavior and patient satisfaction did not hold for the four women physicians studied.

Original languageEnglish (US)
Pages (from-to)105-112
Number of pages8
JournalJournal of Medical Education
Volume57
Issue number2
StatePublished - 1982
Externally publishedYes

Fingerprint

Patient Satisfaction
physician
Physicians
rating
contact
Women Physicians
Internal Medicine
medicine
resident

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

Cite this

Comstock, L. M., Hooper, E. M., Goodwin, J. M., & Goodwin, J. (1982). Physician behaviors that correlate with patient satisfaction. Journal of Medical Education, 57(2), 105-112.

Physician behaviors that correlate with patient satisfaction. / Comstock, L. M.; Hooper, E. M.; Goodwin, J. M.; Goodwin, James.

In: Journal of Medical Education, Vol. 57, No. 2, 1982, p. 105-112.

Research output: Contribution to journalArticle

Comstock, LM, Hooper, EM, Goodwin, JM & Goodwin, J 1982, 'Physician behaviors that correlate with patient satisfaction', Journal of Medical Education, vol. 57, no. 2, pp. 105-112.
Comstock, L. M. ; Hooper, E. M. ; Goodwin, J. M. ; Goodwin, James. / Physician behaviors that correlate with patient satisfaction. In: Journal of Medical Education. 1982 ; Vol. 57, No. 2. pp. 105-112.
@article{19ba8c32568f4165aa3ffb01d4442283,
title = "Physician behaviors that correlate with patient satisfaction",
abstract = "The behavior of 15 internal medicine residents, each with 10 patients, was observed through a one-way mirror. Ratings by the patients of satisfaction with their physicians were also obtained. Patient satisfaction correlated strongly with ratings for physician courtesy and information-giving. Nonverbal behaviors such as eye contact, bodily positioning, and physical contact did not correlate with patient satisfaction. The correlations between physician behavior and patient satisfaction did not hold for the four women physicians studied.",
author = "Comstock, {L. M.} and Hooper, {E. M.} and Goodwin, {J. M.} and James Goodwin",
year = "1982",
language = "English (US)",
volume = "57",
pages = "105--112",
journal = "Academic Medicine",
issn = "1040-2446",
publisher = "Lippincott Williams and Wilkins",
number = "2",

}

TY - JOUR

T1 - Physician behaviors that correlate with patient satisfaction

AU - Comstock, L. M.

AU - Hooper, E. M.

AU - Goodwin, J. M.

AU - Goodwin, James

PY - 1982

Y1 - 1982

N2 - The behavior of 15 internal medicine residents, each with 10 patients, was observed through a one-way mirror. Ratings by the patients of satisfaction with their physicians were also obtained. Patient satisfaction correlated strongly with ratings for physician courtesy and information-giving. Nonverbal behaviors such as eye contact, bodily positioning, and physical contact did not correlate with patient satisfaction. The correlations between physician behavior and patient satisfaction did not hold for the four women physicians studied.

AB - The behavior of 15 internal medicine residents, each with 10 patients, was observed through a one-way mirror. Ratings by the patients of satisfaction with their physicians were also obtained. Patient satisfaction correlated strongly with ratings for physician courtesy and information-giving. Nonverbal behaviors such as eye contact, bodily positioning, and physical contact did not correlate with patient satisfaction. The correlations between physician behavior and patient satisfaction did not hold for the four women physicians studied.

UR - http://www.scopus.com/inward/record.url?scp=0020063906&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0020063906&partnerID=8YFLogxK

M3 - Article

C2 - 7057429

VL - 57

SP - 105

EP - 112

JO - Academic Medicine

JF - Academic Medicine

SN - 1040-2446

IS - 2

ER -