Relationship between inpatient pressure ulcer prevalence and patient satisfaction levels based on US Medicare's Hospital Compare data

Aims This study examined the relationship between inpatient satisfaction levels and the rates of pressure ulcers (PUs) developing or worsening during hospital stays among Medicare inpatients. The inpatient satisfaction scales, as part of the Hospital Care Quality Information from the Consumer Perspective (HCAHPS), are conceptualised as a proxy for hospital-based patient-centred interventions. This study was developed based on Donabedian's (1986) structure-process-outcome triad framework and the study conducted by Boulding et al. (2011) that showed HCAHPS measures could play an important role in the evaluation of hospital performance in rela- tion to readmissions.