Relationship of Actual Response Time to Call Lights and Patient Satisfaction at 4 US Hospitals

Huey Ming Tzeng; David L. Ronis; Chang Yi Yin

doi:10.1097/NCQ.0b013e31823e827a

Relationship of Actual Response Time to Call Lights and Patient Satisfaction at 4 US Hospitals

Huey Ming Tzeng, David L. Ronis, Chang Yi Yin

Research output: Contribution to journal › Article › peer-review

7 Scopus citations

Abstract

This multihospital study examined patient satisfaction with items of “received help as soon as possible” and “help to the bathroom” and their relationship to the actual response time to call lights. We found that faster actual response time to call lights contributed to higher patient satisfaction with “received help as soon as possible.” The relationship between response time and patient satisfaction with “help to the bathroom” was not supported.

Original language	English (US)
Pages (from-to)	E1-E8
Journal	Journal of Nursing Care Quality
Volume	27
Issue number	2
DOIs	https://doi.org/10.1097/NCQ.0b013e31823e827a
State	Published - 2012
Externally published	Yes

Keywords

Consumer satisfaction
Hospital
Patient
Patient safety
Quality of health care

ASJC Scopus subject areas

General Nursing

Access to Document

10.1097/NCQ.0b013e31823e827a

Cite this

@article{3acf1a2432b4456a8e652461e2f97b19,

title = "Relationship of Actual Response Time to Call Lights and Patient Satisfaction at 4 US Hospitals",

abstract = "This multihospital study examined patient satisfaction with items of “received help as soon as possible” and “help to the bathroom” and their relationship to the actual response time to call lights. We found that faster actual response time to call lights contributed to higher patient satisfaction with “received help as soon as possible.” The relationship between response time and patient satisfaction with “help to the bathroom” was not supported.",

keywords = "Consumer satisfaction, Hospital, Patient, Patient safety, Quality of health care",

author = "Tzeng, {Huey Ming} and Ronis, {David L.} and Yin, {Chang Yi}",

year = "2012",

doi = "10.1097/NCQ.0b013e31823e827a",

language = "English (US)",

volume = "27",

pages = "E1--E8",

journal = "Journal of Nursing Care Quality",

issn = "1057-3631",

publisher = "Lippincott Williams and Wilkins",

number = "2",

}

TY - JOUR

T1 - Relationship of Actual Response Time to Call Lights and Patient Satisfaction at 4 US Hospitals

AU - Tzeng, Huey Ming

AU - Ronis, David L.

AU - Yin, Chang Yi

PY - 2012

Y1 - 2012

N2 - This multihospital study examined patient satisfaction with items of “received help as soon as possible” and “help to the bathroom” and their relationship to the actual response time to call lights. We found that faster actual response time to call lights contributed to higher patient satisfaction with “received help as soon as possible.” The relationship between response time and patient satisfaction with “help to the bathroom” was not supported.

AB - This multihospital study examined patient satisfaction with items of “received help as soon as possible” and “help to the bathroom” and their relationship to the actual response time to call lights. We found that faster actual response time to call lights contributed to higher patient satisfaction with “received help as soon as possible.” The relationship between response time and patient satisfaction with “help to the bathroom” was not supported.

KW - Consumer satisfaction

KW - Hospital

KW - Patient

KW - Patient safety

KW - Quality of health care

UR - http://www.scopus.com/inward/record.url?scp=84857920983&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84857920983&partnerID=8YFLogxK

U2 - 10.1097/NCQ.0b013e31823e827a

DO - 10.1097/NCQ.0b013e31823e827a

M3 - Article

C2 - 22166972

AN - SCOPUS:84857920983

SN - 1057-3631

VL - 27

SP - E1-E8

JO - Journal of Nursing Care Quality

JF - Journal of Nursing Care Quality

IS - 2

ER -

Relationship of Actual Response Time to Call Lights and Patient Satisfaction at 4 US Hospitals

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this