Relationship of nurses' assessment of organizational culture, job satisfaction, and patient satisfaction with nursing care

Huey-Ming Tzeng, Shaké Ketefian, Richard W. Redman

Research output: Contribution to journalArticle

90 Scopus citations

Abstract

This exploratory study investigated the relationship among staff nurses' assessment of organizational culture, job satisfaction, inpatient satisfaction with information about home care and follow-up, and general inpatient satisfaction with nursing care. A conceptual path model was tested using a secondary data analysis research design. Staff nurses and inpatients were sampled from inpatient units. The unit of analysis was patient care units. Pearson correlation and regression analyses were used. We found that strength of organizational culture predicted job satisfaction well and positively; job satisfaction predicted inpatient satisfaction significantly and positively; and inpatient satisfaction predicted general inpatient satisfaction well and positively. Methodological challenges of this study are discussed.

Original languageEnglish (US)
Pages (from-to)79-84
Number of pages6
JournalInternational Journal of Nursing Studies
Volume39
Issue number1
DOIs
StatePublished - Dec 1 2002
Externally publishedYes

Keywords

  • Health care outcome
  • Job satisfaction
  • Nursing care services
  • Organizational culture
  • Patient satisfaction

ASJC Scopus subject areas

  • Medicine(all)
  • Nursing(all)
  • Health(social science)

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