Role of Google Glass in improving patient satisfaction for otolaryngology residents

a pilot study

E. Son, A. Halbert, S. Abreu, R. Hester, G. Jefferson, Kristofer Jennings, Harold Pine, Tammara Watts

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Objectives: To demonstrate the feasibility and efficacy of the Google Glass as a tool to improve patient satisfaction and patient–physician communication for otolaryngology residents in the outpatient clinic setting. The primary outcome of the study was to improve patient satisfaction scores based on physician communication-related questions from Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys. Study design: Prospective randomised trial. Setting: Tertiary care hospital. Subject and methods: To evaluate the effect on patient satisfaction, five residents were recorded using the Google Glass in an outpatient clinic setting by 50 randomised patients. Modified surveys based on the CG-CAHPS survey were completed by patients at the conclusion of each clinic encounter. The recorded videos were evaluated by two independent faculties. Summarised data and video were distributed to each resident for review as the intervention. The residents were recorded again by 45 additional patients with evaluation by patients and faculties. Results: After intervention, the scores from faculty surveys regarding patient satisfaction including the subject of better explanations (P > 0.001), listening carefully (P > 0.001), addressing patient questions (P > 0.001), displaying respect (P > 0.001) and spending adequate time (P = 0.0005) all significantly improved, as well as overall performance (P = 0.014). The scores from patient surveys did significantly improve. Conclusion: This study demonstrates the improvements in patient satisfaction and patient–physician communication can be achieved with the use of Google Glass as a first-person recording device in the outpatient otolaryngology clinic setting.

Original languageEnglish (US)
Pages (from-to)433-438
Number of pages6
JournalClinical Otolaryngology
Volume42
Issue number2
DOIs
StatePublished - Apr 1 2017

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Otolaryngology
Patient Satisfaction
Glass
Ambulatory Care Facilities
Communication
Health Personnel
Delivery of Health Care
Tertiary Healthcare
Tertiary Care Centers
Outcome Assessment (Health Care)
Surveys and Questionnaires
Prospective Studies
Physicians
Equipment and Supplies

ASJC Scopus subject areas

  • Otorhinolaryngology

Cite this

Role of Google Glass in improving patient satisfaction for otolaryngology residents : a pilot study. / Son, E.; Halbert, A.; Abreu, S.; Hester, R.; Jefferson, G.; Jennings, Kristofer; Pine, Harold; Watts, Tammara.

In: Clinical Otolaryngology, Vol. 42, No. 2, 01.04.2017, p. 433-438.

Research output: Contribution to journalArticle

Son, E. ; Halbert, A. ; Abreu, S. ; Hester, R. ; Jefferson, G. ; Jennings, Kristofer ; Pine, Harold ; Watts, Tammara. / Role of Google Glass in improving patient satisfaction for otolaryngology residents : a pilot study. In: Clinical Otolaryngology. 2017 ; Vol. 42, No. 2. pp. 433-438.
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