Service quality and patient-centered care

Beverly Waller Dabney, Huey Ming Tzeng

Research output: Contribution to journalArticlepeer-review

7 Scopus citations


The Gap Model of Service Quality is used to clarify the concept of patient-centered care. Four possible patient-centered care service quality gaps were identified. Nurse administrators may use these gaps to identify and develop appropriate outcome measures.

Original languageEnglish (US)
Pages (from-to)359-364
Number of pages6
JournalMEDSURG Nursing
Issue number6
StatePublished - 2013
Externally publishedYes

ASJC Scopus subject areas

  • Surgery
  • Medical–Surgical


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